Trukkr PVT LTD and/or its affiliates (collectively “Trukkr ”, “we” or “us”) collects information about you when you use our
mobile applications, websites, call-center and other products and services (collectively, the “Services”) and through
other interactions and communications, you have with us. This privacy policy sets out the basis on which any
information, including any personal data, we collect from you, or you provide to us, will be processed by Trukkr. Each
time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the
practices described in this privacy policy.
Scope and Application
This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services
(“Users”) as well as to drivers, partner transportation companies, or any other persons who use the Trukkr platform
under license (collectively “Drivers”).
Collection of Information
Information You Provide to Us
We collect the information you provide directly to us through your access or use of the Services, such as when you
create or modify your account, request on-demand services, contact customer support, or otherwise communicate with
us. This information may include your name, email address, phone number, Phone Location, postal address, profile
picture, payment method, financial and credit card information, and other information you choose to provide.
Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18
through the Services, as we require that all users represent to us that they are at least 18 years old.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly
such as full name, postal address,Phone Location, phone number, credit/debit card information, or email address)
(“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not
personal information; this may include, but is not limited to, post code, hometown, gender, username, device
information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI
number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device),
mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting,
device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching
history information, and registration history information) (“Demographic Information” and, together with Personal
Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your
personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data
being used for this purpose.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with Personal Data we receive from you or
collect through our Services. For example:
If you choose to link, create, or log in to your Trukkr account with a payment provider or social media service (e.g.,
Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive
information about you or your connections from that site or app.
If your employer uses one of our enterprise solutions, we may receive information about you from your employer.
When you request on-demand services, our Drivers may provide us with a User rating after providing services to you.
If you also interact with our Services in another capacity, for instance as a Driver, we may combine or associate that
information with Personal Data we have collected from you in your capacity as a User or rider.
Use of Personal Data
We may use Personal Data that you provide to us or we collect from you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide
products and services you request (and send related information), develop new features, provide customer support to
Users and Drivers, develop safety features, authenticate users, and send product updates and administrative
messages;
Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to
troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor
and analyze usage and activity trends;
Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii)
between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or
invites;
Send you communications we think will be of interest to you, including information about products, services, promotions,
news, and events of Trukkr and other companies, where permissible and according to local applicable laws; and to
process contest, sweepstake, or other promotion entries and fulfill any related awards;
Notify you about changes to our Services;
Allow you to participate in interactive features of our Services;
Keep our Services safe and secure; and
Personalize and improve the Services, including to provide or recommend features, content, social connections,
referrals, and advertisements.
Storage and Transfer of Personal Data
To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics, and
statistics purposes, and to ensure compliance with applicable laws and regulations, we retain Personal Information and
Demographic Information submitted by Users and Drivers for a reasonable length of time. Trukkr is not responsible for
the accuracy of the information you provide and will modify or update your Personal Information in our databases upon
your request. If required by law or at your request, we will erase or archive from active use your Personal Information.
By accessing or using the Services, you do hereby represent and warrant that you understand that all information
submitted by you through the Services or otherwise to Trukkr may be used by Trukkr in accordance with applicable
laws, this privacy policy, and our customer terms of use.
Sharing of Personal Data
We may share Personal Data that we collect about you as described in this privacy policy or as described at the time of
collection or sharing, including as follows:
Through Our Services
We may share your Personal Data:
With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or
drop-off locations with Drivers;
With third parties to provide you a service you requested through a partnership or promotional offering made by a third
party or us;
With third parties with whom you choose to let us share your Personal Data, for example, other apps or websites that
integrate with our API or Services, or those with an API or Service with which we integrate; and
With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate
in any of our enterprise solutions.
Other Important Sharing
We may share your Personal Data;
With Trukkr subsidiaries and affiliated entities;
With vendors, consultants, marketing and advertising partners, and other service providers who need access to such
Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
In response to a request for information by a competent authority if we believe disclosure is in accordance with or is
otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to
investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the
rights, property, or safety of Trukkr or others;
With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or
restructuring, financing, or acquisition of all or a portion of our business by or into another company;
If we otherwise notify you and you consent to the sharing; With third parties in an aggregated and/or anonymized form
which cannot reasonably be used to identify you
Your Choices
Marketing and Opting Out
Trukkr provides Users and Drivers the opportunity to opt-out of receiving communications from us and our partners at
the point where we request information about the visitor. You have the option to ask us not to process your Personal
Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer
receive our Services at info@trukkr.pk
Changes to this Privacy Policy
We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal
Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email.
Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to
periodically review this privacy policy for the latest information on our privacy practice.
Security Precautions
Your Trukkr profile is password-protected so that only you and authorized Trukkr employees to have access to your
account information. Trukkr staff will never proactively reach out to you and ask for any personal account information,
including your password.
Trukkr makes every effort to ensure that your Personal Data is secure on its system. Trukkr has staff dedicated to
maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and
making sure that every Trukkr employee is aware of our security practices. Unfortunately, no data transmission over the
Internet can be guaranteed to be 100% secure. As a result, Trukkr cannot guarantee the security of any Personal Data
you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer
terms of use. To the extent permitted by applicable law, Trukkr expressly disclaims any liability that may arise should
any other individuals obtain the Personal Data you submit to Trukkr.
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experience when you browse our website and also allows us to improve our website and the Services we provide. By
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